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Is there an easier way for guests to leave a review than with google?
Good Afternoon UntanglemyWeb Team,
My question is with regards my guests leaving Reviews on Google and also is there an easier way for them to leave a review than with google? How do other business operators get on?
Email recently from one of my guests: “I am having trouble publishing the Google review. I click on the rating to give 5 highlighted stars but it will not save’ that rating nor when I type text in the field will it allow me to select the ‘publish’ button.”
These are the steps I’ve been giving my guests.
- Google to: http://maps.google.com.au
- Type “bunya vista accommodation dalby” into the search box
- You will see the listing for “Bunya Vista Accommodation Dalby” coming up on the left side of the page
- By looking at the listing, under the phone number you will see the number of reviews that have already been created by past customers
- Click on the reviews
- You will be taken to the reviews page:
- Click on “Write a review”
- Login with your Google Account (you might need to create one if you don’t have it already)
- Write your review
- Click on the “Save” button
Warm regards,
Jenny
This solution has been deemed correct by the post author
Dear Jenny,
Thanks again for your enquiry.
Below are my answers to your questions:
Google has also released a Google Places app for iPhone, that has Hotpot integrated, which makes it even easier for guests to leave a review on-the-go. Therefore you might even ask guests who own an iPhone to download the Google Places app on their iPhone and write a review of your business. You can find more information about the Google Places iPhone application directly on their blog.
Finally, apart of Google Places and Google Hotpot, your customers can write a review also on one of the following websites:
The reviews written on these websites have an impact on your rankings and in some cases they can also show up directly in the Google results page, therefore it is very important to make sure that they are good in order to positively influence the user when he/she is still in the “searching mode”.
I hope my answers are clear Jenny. If you require further information or explanation, please don’t hesitate to contact me. I will be happy to assist you.
Warmest Regards ,
Sara
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LikeHi Sara,
Lovely to hear from you and thankyou for your prompt information filled reply, especially considering you are overseas!
In your opinion do you think that Hotpot is simpler for guests to use than Google Places?
Warm regards,
Jenny
Hello again Jenny,
I would say that Hotpot is more user-friendly and compelling (in terms of design), but in terms of required steps in order to actually post the review they are exactly the same.
Therefore, I would suggest to provide the guests with both alternatives and leave the decision to them.
I wish you a great week, Jenny and I hope we’ll be in touch soon.
Warmest regards,
Sara