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Not allowed to receive reviews on TripAdvisor?
Hi Fabienne,
I spoke with you at the marketing workshop in Airlie Beach and mentioned that I had trouble getting our company listed on Trip Advisor to receive reviews as we are a yacht charter company. You advised we were able to do this and suggested querying it on the forum. Trip Advisor’s reply to us is below
Thank you for sending this listing to TripAdvisor. Unfortunately, your submission does not meet the necessary criteria to be listed on our site as an attraction, but we may be able to add it as a resource if it meets our guidelines. Unfortunately due to the nature of resource listings, users cannot write reviews for your listing.
Is it possible for you to follow up please?
Thanks!
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Hi Kristin,
Thanks for the post. You are raising a common issue.
I have just had Jim Brody from Tripadvisor on the phone clarifiying the below information for our Tour Operators. Thanks Jim for your time.
As you may see TripAdvisor’s website is currently based around destinations and doesn’t support multi-locations. By definition, a tour is a “roving attraction” which includes multi location….
However, Jim totally agrees that offering Tours the ability to get reviewed is very legitimate and has been pushing for this functionality to be built into TripAdvisor. The system is not just there yet. As you may be aware, TripAdvisor has recently purchased Every Trail which shows that they are going in this direction.
The good news? Well, tours CAN be listed as an attraction. The way to do so is to list a day tour (which doesn’t include accommodation or overnight) as an attraction. This would be the reason why you may see competitors being listed.
The other recommendation is to maximise the use of the forums on TripAdvisor. For instance, you could search for your region and engage with forum users to let them know about your product.
Also, have you thought about getting reviewed on other websites? For instance on your Google Places listing?
I hope my answer clarifies your question and thanks again for asking.
Fabie
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