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04 Dec Posted by in | Comments

Trip Advisor

Trip Advisor

We have been listed on Trip Advisor for around 18 months and had an excellent ranking and a lot of reviews and photos. Trip Advisor has just suddenly deleted our business with no explanation or anything. I’ve tried to find a contact email to find out why with no success. Do you know who I ...

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06 Dec Posted by in | 1 comment

How do I set up a business in trip advisor that operates from multiple locations

How do I set up a business in trip advisor that operates from multiple locations

We have several heli-pad locations, how to I reflect this on Trip Advisor? Do I just set the account up with the head office’s address/contact details?

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28 Nov Posted by in | 1 comment

I’m having a problem installing ZOPIM. We use WordPress and I have copied and pasted the script in but it is not recognising it as script?

I’m having a problem installing ZOPIM. We use WordPress and I have copied and pasted the script in but it is not recognising it as script?

When I copy and paste script to set up zopim live chat on our website WordPress does not recognise the script. I have downloaded the wordpree plug-in but not sure how to install it?

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21 Nov Posted by in | 1 comment

How do we identify who our competitors are, if we have a unique product ?

How do we identify who our competitors are, if we have a unique product ?

We offer both an eco retreat short stay package for a place to getaway and fishing charter packages.

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26 Aug Posted by in | 1 comment

How do I respond to a review when a person declined a credit offer?

How do I respond to a review when a person declined a credit offer?

Question: How do I respond to this comment this person received a written apology and refused a credit at our park they had seen old photos of our park on a web site that should not have had photos on it and the facilities were unavailable due to weather delays on our upgrades.   Review: Absolutely ...

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04 Aug Posted by in | 2 comments

How do you respond on trip advisor to a negative comment, when most of the complaint is not justified and the guest had SOL on arrival. The GOOD:: comment was ok.

How do you respond on trip advisor to a negative comment, when most of the complaint is not justified and the guest had SOL on arrival. The GOOD:: comment was ok.

THE BAD: The place is a little worn, and it was not completely clean- thick coat of dust on top of the refrigerator, ceiling fans and next to the washing machine. There was definitely stains on the blankets as stated in another review. The worst thing- it is right next door to “The XXXXXX” backpacker ...

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29 Jul Posted by in | 1 comment

User Question: Are Google Places listings changing?

User Question: Are Google Places listings changing?

Is something happening with Google Places whereby the reviews are now listed differently. Once I had 9 reviews showing, now I only have 5. However the other four which were from True Local are there, but not listed togther as they once were.

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28 Jul Posted by in | 1 comment

Price for a Custom Facebook page?

Price for a Custom Facebook page?

Please send a quote to create a custom facebook page for Ashmore Palms Holiday Village

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27 Jul Posted by in | 1 comment

BOOK NOW Button for Business Facebook Page

BOOK NOW Button for Business Facebook Page

I have been given a code to add “Book Now” Button to our Facebook Business Page. But I don’t know where to add this code on the page??

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19 Jul Posted by in | 1 comment

TripAdvisor Photos

TripAdvisor Photos

Is there anyway of changing the images on our TripAdvisor listing that guests have uploaded? The images that appear are very old, out dated and the cabins featured have since been refurbished and look great. We have had reviews since but none that have uploaded images. Many thanks again.

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28 Jun Posted by in | 1 comment

I’ve merged Facebook person to Facebook business. Why can’t I find anyone?

I’ve merged Facebook person to Facebook business. Why can’t I find anyone?

Since I’ve merged, I can’t seem to ‘search’ for people or places. Eg: I want to write a message on ‘Queensland Tourism’ (or similar) page but I can’t do a search for them. It seems I have to scroll through all our ‘likes’ to get there. Is there an easier way? Also, I’ve lost the ...

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14 Jun Posted by in | 1 comment

Make ‘MECC’ a place

Make ‘MECC’ a place

How do we make ‘MECC’ as ‘place? So when patrons to the MECC ‘check in’ our business page & details appear

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14 Jun Posted by in | 2 comments

Merging Facebook Friends to new business page

Merging Facebook Friends to new business page

we currently have a individual Facebook page that we would like to merge all of our friends to our new business page. can you assist?

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05 Jun Posted by in | 1 comment

Why can’t I watch the last 2 videos?

Why can’t I watch the last 2 videos?

For days I am trying to watch following Videos: The art of turning visitors into customers and Social Media, Trip Advisor and Reputation Management. When downloaded both videos play about 1-2 seconds and then have to download again and so on. I also can’t download the PDF file Do you have a solution?

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05 May Posted by in | 6 comments

I accidentally changed my personal Facebook username (URL) to be my business name and I cannot fathom how to undo it – please help!

I accidentally changed my personal Facebook username (URL) to be my business name and I cannot fathom how to undo it – please help!

Please could you help – I was inspired by the workshop to claim our username and place on facebook – however, somehow my personal page is now named mycompanyname and I cannot fathom how to undo it -  any ideas – I have abandoned trying to claim facebook place! Many thanks Barbara I am concerned ...

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27 Apr Posted by in | 4 comments

Does Facebook Support Hyperlinks in the Content?

Does Facebook Support Hyperlinks in the Content?

Hi, just wondering if there is a way in which you can add hyperlinks into your comment text on Facebook? Also wondering if you can advise of a way in which we can upload our weekly ‘What’s on Guide’ onto Facebook as a PDF format? Thanks Tanya

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17 Mar Posted by in | 2 comments

How do I set up a custom page for Facebook

How do I set up a custom page for Facebook

I am wondering if anyone out there has any information on how to set up a “TAB’ or Custom Page for Facebook. Our company will be running a promotion soon and I am hoping to set up a special tab on our fan page that we can link to through our online advertising. I can ...

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03 Feb Posted by in | 1 comment

How long does it take for ads to appear on Google

How long does it take for ads to appear on Google

I have reactivated my adwords this morning (having done so last week for a few days as well) but would appreciate you taking a look to see that I’ve done this correctly – can’t see my ads? How long does it take to appear on google once activated? Balance was running low so I’ve added ...

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03 Feb Posted by in | 2 comments

How to setup your Facebook Places listing using your computer?

How to setup your Facebook Places listing using your computer?

I spent quite a long time trying to figure out how to set up a Facebook ‘Place’. The directions indicate that you can do this on a PC or a mobile device. After much searching and even attempts by a relative to set one up on his iPhone, it appears that you MUST do it ...

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01 Feb Posted by in | 2 comments

How should I create my Facebook Page?

How should I create my Facebook Page?

I made a Facebook page for our business and i had quite a bit of trouble in doing so. It is only until now that i have realised why this has happened. I understand that there are 3 ways of creating a business page…and yes i seemed to have created the page the ‘wrong’/ not ...

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06 Dec Posted by in | 3 comments

Which email newsletter software should I use?

Which email newsletter software should I use?

Hello to all the beautiful people at Untanglemyweb I am really keen to start an email newsletter on a quarterly basis. I purchased Microsoft 2007 to get the Publisher program, sent off hundreds of emails, and got reports back that a lot went to Spam I have been looking at all the sites that provide ...

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15 Oct Posted by in | 1 comment

Can I extend my subscription – I’m running out of time!

Can I extend my subscription – I’m running out of time!

Hello Fabie and Adam I never ceased to be amazed by how much you have taught me in the last year or so. However I am getting really worried , because I have not got 1/10 of the way through all the tutorials. You probably think I am a slacko, but it is really hard, ...

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15 Sep Posted by in | 4 comments

Content Management Systems Tutorial

Content Management Systems Tutorial

Hey guys, have you got any courses about the content management systems (is that it?) that you were talking about in the seminar? Thanks Matt

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19 Apr Posted by in | 6 comments

Getting a Tour business listed on TripAdvisor

Getting a Tour business listed on TripAdvisor

We have been having a debate with Jim Brody from TripAdvisor as to why they should be entering our products onto their system. To date we have been unsuccessful because TripAdvisor claim we are providing extended tours ie. overnight. This is the only reason we do not qualify. We meet all other critera? The name ...

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19 Apr Posted by in | 1 comment

Not allowed to receive reviews on TripAdvisor?

Not allowed to receive reviews on TripAdvisor?

Hi Fabienne, I spoke with you at the marketing workshop in Airlie Beach and mentioned that I had trouble getting our company listed on Trip Advisor to receive reviews as we are a yacht charter company. You advised we were able to do this and suggested querying it on the forum. Trip Advisor’s reply to ...

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13 Apr Posted by in | 2 comments

How do you contact Trip Advisor to report a problem?

How do you contact Trip Advisor to report a problem?

How do you contact Trip Advisor to report a problem or can anyone suggest a fix? Our property is one of two listed for BYFIELD QLD. If you do a search for Byfield trip advisor returns a result for 1 of 1 for a business known as Byfield Creek Lodge which obviously is not ours. ...

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07 Apr Posted by in | 1 comment

What are the best feeds for my facebook page?

What are the best feeds for my facebook page?

Just a question re a Blog RSS, I have looked at doing a Media RSS live feed on our website but I am waiting to add this when we do our new website, I was just wondering if you can put media RSS feeds on Facebook and if so, is it not a good idea ...

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06 Apr Posted by in | 3 comments

Do you have an in-depth tutorial or workshop on Email newsletters?

Do you have an in-depth tutorial or workshop on Email newsletters?

I have gone into Mail chimp numerous times to try to get as much information on email marketing, but can’t seem to grasp how to even start. I have started to put my email lists into the different groups, but I am not confident and feel really hesitant to move ahead. I would LOVE a ...

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01 Apr Posted by in | 6 comments

We’d like to get to know you!

We’d like to get to know you!

Introduce yourself to the community with as much information as you’re comfortable to display such as: Name: Age: Location: Most Experienced At: Most Interested In: What Do You Do?

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11 Mar Posted by in | 1 comment

Do I really need Google AdWords?

Do I really need Google AdWords?

Hi I’m already on the front page of Google. Do I really need to bother with AdWords? Cheers Bill

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11 Mar Posted by in | 1 comment

My web developer said I don’t need Google Anaytics?

My web developer said I don’t need Google Anaytics?

I asked my web developer for access to my web site to add Goggle Analytic’s and he wouldn’t give it too me then said I didn’t need it because I already have another stats program called Webalizer. Is this correct? Thanks Matt

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11 Mar Posted by in | 1 comment

Where can I get a Google Adwords tax invoice?

Where can I get a Google Adwords tax invoice?

I am working with a search engine optimisation company that has setup AdWords for me but I don’t receive a monthly tax invoice. Do you know where I can get one? Since I am paying Google directly it needs to come from Google. Thanks a lot.

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11 Mar Posted by in | 2 comments

How do I set Google Analytics to analyse each page?

How do I set Google Analytics to analyse each page?

Hey Guys, how do I set Google Analytics to analyse each page, and do I set up individual reports for each page? Cheers

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11 Mar Posted by in | 2 comments

How do I add a Facebook icon/button to my website?

How do I add a Facebook icon/button to my website?

I have followed the tutorial to set up my facebook page for my business. I am trying to add a button to place on my webpage to link to the facebook wall page, without any success. I want to put in one of the small “F” buttons that I have seen on other business websites. ...

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11 Mar Posted by in | 1 comment

Should I favour targeted keywords with lower search volume over broader keywords?

Should I favour targeted keywords with lower search volume over broader keywords?

I am a bit confused as the first module states in the keywords always be precise with location, to get the interested people for your area – so write holiday house brisbane. But with the Bribsane added , no clicks in the estimator tool but still local searches but must be <1%. Is it better ...

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19 Feb Posted by in | 1 comment

Do keywords need to be close together?

Do keywords need to be close together?

When you have a two-word keyword (eg Montville accommodation). Does it matter if the two words are side-by-side in the sentence, meta description or heading or can they can just in the same sentence?

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18 Jan Posted by in | 3 comments

Is there an easier way for guests to leave a review than with google?

Is there an easier way for guests to leave a review than with google?

Good Afternoon UntanglemyWeb Team, My question is with regards my guests leaving Reviews on Google and also is there an easier way for them to leave a review than with google? How do other business operators get on? Email recently from one of my guests: “I am having trouble publishing the Google review. I click ...

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27 Sep Posted by in | 8 comments

How to optimise Google Places

How to optimise Google Places

Hi, I have decided to add the keywords ‘Maryborough accommodation’ alongside my business name in my listing on Google Places as suggested in the tutorial ‘Setting up and optimising Google Places’. I used to be found in 11th position (ranked as K) on Google Maps when searching with either ‘Accommodation Maryborough’ or ‘Maryborough accommodation’. Now ...

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